Many businesses prefer to outsource their transcription services and work with professional companies. Outsourcing their transcription work allows businesses to save time, money, and resources while still allowing them to focus on their core business activities.
When outsourcing is considered, it is important to consider quality, accuracy, turnaround times, and costs. The most important factor for any business is to choose the right outsourcing transcription company. Before you choose a high profile top transcription company, consider these top seven tips:
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1. Describe your needs
First, define the exact transcribing needs you are looking to outsource. Prioritize your transcribing services needs and categorize them, whether they are one-time or ongoing.
2. Business experience
Ask the transcription company how many years they've been in business. It is important to find out the company's size, reputation in the market, and the number of employees who work there.
3. Find out about the reliability
Find out how many clients they have, and where they are located. Ask for references from the company. To ensure that they are reliable and legitimate, call the references.
4. Get support
Many companies don't offer 24/7 customer support and rely only on email. This indicates that the company is not providing customer support well.
5. Your turnaround time is
It is important to know the average turnaround time for transcription companies. Ask the agency about their average turnaround times. The standard turnaround time for transcripts is usually 3 to 5 business days.
6. Transcripts must be accurate and of high quality
Ask about quality and audit processes. Ask companies if they have QA and proofreaders. Transcript accuracy is very important.
7. Client services agreement
Pay attention to the customer service agreement sent by the company. Double-check any agreement before signing it. This will ensure that the transcription company doesn't lock you in for a specific period.